Terms and Conditions
Your terms and conditions must include your company name (or trading name notified to the CAA), your ATOL Number and the following statements;
Your Financial Protection:
“When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and whom to contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
Coraaj Terms and Conditions:
There will be a special fare and it is subject to strict conditions. In the event of cancellation or failure to travel on the booked flight(s), you may forfeit part or, in some cases, the entire fare. A deposit secures the seat but does not guarantee the final price. Should the airline or operating carrier impose any additional charges, such as fuel surcharges or other unforeseen fees after the time of invoicing, these must be paid by the client prior to ticket issuance. All deposits paid are non-refundable under any circumstances. Cancellations must be submitted in writing and will incur cancellation charges equivalent to the full fare per passenger. Tickets issued under this fare are strictly non-refundable and non-changeable. It is the sole responsibility of the client to ensure they possess valid passports, visas, and meet all necessary travel and entry requirements for their intended destination.
