In 2025, travel management has quietly become one of the most high-stakes, high-pressure functions in global business. What used to be a transactional service, booking the flight and confirming the hotel, is now an operational backbone. Yet, most organisations and legacy agencies still treat it as an afterthought.
With business travel volumes surging hotel bookings up 25% and flights up 10% from last year—this summer has brought not just growth, but a reckoning. Add in real-world stressors like geopolitical instability, sustainability mandates, and shrinking budgets, and it’s clear: the travel industry needs more than automation. It needs reinvention.
At Coraaj, we’re at the forefront of this transformation, working behind the scenes for high-performance clients in sports, business, and luxury. And what we’ve learned is this: it’s not about doing more, it’s about doing smarter.
The Four Fracture Points in Travel Management Today
1. Unpredictability is the Default, Not the Exception
Whether it's a last-minute visa issue or a weather-disrupted sports tournament, disruptions are now a daily occurrence. Yet, most agencies still react to problems after they happen.
We believe in anticipatory design using AI-powered alerts and dynamic rerouting to adjust plans before travelers even feel the turbulence.
2. Fragmentation Breeds Frustration
With mobile usage up (40% of hotel bookings are now on smartphones), travellers expect fluid, connected experiences. But most agencies rely on siloed systems, manual approvals, disconnected dashboards, and inconsistent expense reporting.
At Coraaj, we’ve unified the entire journey bookings, preferences, reports, and support on a single, platform. No missed links. No duplicate efforts.
3. Cost vs. Experience: The Ongoing Tug-of-War
Global corporate travel is worth $1.6 trillion, but many companies haven’t returned to pre-pandemic spending. They want value and experience, but not at any cost.
Our response? Smart cost control through dynamic pricing, fare audits, and supplier optimisation delivering savings without sacrificing experience.
4. Traveller Wellbeing Is Finally on the Agenda
The data is stark: 1 in 5 business travellers report mental health concerns from relentless, poorly designed itineraries. And no one wants a fatigued CEO or athlete arriving at the most important event of the year.
That’s why we design with empathy and intelligence curating restful routes, sustainable choices, and recovery time into every itinerary.
The Case for Human-Led, AI-Powered Travel
There’s a lot of talk about automation in travel. But technology without judgment is just noise. At Coraaj, we’ve invested in a hybrid model: AI to accelerate, and expert travel advisors to elevate. It’s a combination that brings back what’s often missing in the travel world - accountability.
More than 30% of companies are now reconsidering their travel partners based on tech adaptability, according to recent industry data. We think they’re right to do so.
Because the truth is: travel is no longer about movement. It’s about momentum.
The Next Chapter of Travel
As business, sports, and luxury travel clients demand more agility, personalisation, and reliability, the pressure on travel management will only grow. And the agencies that succeed won’t just be the fastest they’ll be the ones who understand the full picture: cost, care, risk, and reputation.
At Coraaj, we’re not reacting to this future. We’re building for it.
Because when the stakes are high and the timeline is tight, your travel partner can’t just be a vendor.
They must be a strategic ally.
